John Lutes

Graphium Health LLP

2017 – Present

Austin, TX

 

Graphium is a mobile, cloud-based software platform for anesthesia that takes the complexity out of compliance, billing, electronic data capture, and operational excellence.

 

Customer Success Manager

• Develops all programs in relation to customer relationships and loyalty.

• Responsible for all onboarding activities for new and upgrading customers.

• Responsible for creating policies and procedures that optimize the customer experience.

• Manages marketing, sales, and prospecting teams to ensure product congruence.

• Manages support and development teams process to meet customer demands.

 

Precocity LLC  (Previously Dedo Interactive, Inc)

2013 – Present

Austin, TX

Creative technology design firm that creates experiences, brands, and technology for partner clients.

 

Product Manager

• Works with designers, engineers, testers, and user experience researchers to envision delightful digital experiences that address the needs of client firms.

• Manages the entire product line life cycle from strategic planning to tactical activities.

• Works on client deliverables using Agile and Waterfall methodologies.

• Specifies market requirements for current and future products by conducting market research supported by on-going visits to customers and noncustomers.

• Drives solution sets across development teams through market requirements, product contract, and positioning.

• Analyzes potential partner relationships for the product.

• Manages product teams both locally and remotely.

 

Senior Project Manager

• Maintains SME role for product management, processes, systems, quality, business development and feasibility for existing service products.

• Maximizes productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.

• Manages budget and communications with client firms.

• Drafts and distributes project objectives to the solutions team.

• Crafts and disseminates a clear vision by linking projects to the company’s objectives and results.

• Negotiates successfully with clients, staff and outside vendors.

• Nurture relationships with project sponsors as well as business and IT executives.

 

Motorola Mobility BDS Marketing

2012 – 2013

Chicago, IL

Third-party marketing, training, and sales force for Motorola Mobility

 

Market Development Manager

• Established and built business relationships for brand loyalty and credibility to increase sales on behalf of Motorola Mobility.

• Conducted educational and developmental trainings to retail associates and managers.

• Collaborated with all area sales, retail, and indirect account managers, as well as B2B managers to align key client sales messages with career objectives and revenue drivers.

• Managed and trained a part-time assisted sales team, ensuring they were comfortable training and selling the Motorola family of products to consumers in National Retail.

• Gathered in-market and out-of-market intelligence.

• Ensured merchandising compliance for carrier specific plan-o-grams.

 

TENG and Associates

2010 – 2012

Afghanistan

Task Force Power Army Corp of Engineers Inspection Force

 

Lead Administrator Helmand Province Afghanistan

• Supported all operations for Task Force Power at forward operating bases in Afghanistan.

• Active secret security clearance.

• Managed office support for forward operating base teams numbering from ten to thirty safety, fire and electrical inspectors.

• Created process structures for base and theater wide reporting and personnel movement. 

• Successfully endured and excelled in complex and trying work environments for twelve to fifteen month intervals.

• Successfully created working relationships with personnel from many different cultures, backgrounds and nationalities.

 

Nokia

2005 – 2010

Chicago, IL

World leader in cellular technologies.

 

Service Quality Specialist / Field Feedback Coordinator

• As the sole feedback coordinator for Nokia stores in the US, designed collection methods and analyzed customer feedback for Nokia’s high end mobile device product groups.

• Member of design team for the “guest journey program”, which determined physical product placement in retail stores, promotional labels, and salesperson interaction to match customers with phones that best meet their needs.  The program resulted in a 5% increase in revenues and a 10% reduction in return rates.

• Collected and analyzed metrics related to model sales, feature popularity, returns, and service.

• Provided feedback to third party partners managing Nokia’s global online presence.

• Designed a US wide, customer-centric set of protocols to handle servicing of defective phones, in order to increase customer satisfaction and elevate Nokia’s reputation.

• Managed project to produce marketing materials that were approved for worldwide use.

• Ranked by my management as most valuable employee Q4 07 and Q4 08 in a 40+ person organization.

 

R.J. O’Brien, FX

2002 - 2005

Chicago, IL

Foreign Exchange desk of one of the oldest and best known futures brokerage firms in the industry.

 

Junior Dealer

• Performed risk management activities, including maintenance of all position, risk and loss limits.

• Carried out customer trade execution and position trading.

 

 

 

Skils

Active Secret Security Clearance, Extensive knowledge of cell phone and wireless industry.  Proficient in many project management tools including but not limited to, Asana, Jira and SmartSheets. Once certified excel specialist, currently remains strongly proficient with excel and other office products. CRM products and methodology most recently highrise. Proficient in Wireframing with balsamiq and InVision.  Course work completed in PMP certification and six sigma methodologies and Nokia.

 

Interests

Video editing with Final Cut Pro, Kiteboarding, competitive cycling (triathlons, long distance bike races), powered paraglider pilot.